Thursday, 29 July 2010

Tesco fuel prices - Holywood people getting a raw deal

I checked the price of fuel being sold at Tesco Springhill, Bangor and Tesco Knocknagoney on Friday 23 July 2010 morning and discovered that Unleaded cost 113.9p per litre at Tesco Springhill whilst Unleaded was 117.9p per litre at Tesco Knocknagoney.

Since then the gap has today narrowed to 2p. Regardless, people living in Holywood and East Belfast are still getting a raw deal by being charged 2p more per litre by Tesco compared to those in Bangor.

All people across North Down should be able to buy fuel from Tesco at the same price rather than those living in Holywood being forced to pay more for their fuel compared to those in Bangor. This is especially important when money is tight and people still need to be able to use their car to go from A to B.

This price differential hits families and people on lower incomes the hardest and should be rectified. Tesco's Motto is "Every Little Helps", in this instance a 2p price cut at Tesco Knocknagoney's petrol pumps would help enormously.

29 July 2010

1 comment:

Andrew Muir said...

Response has been received from Tesco;

Dear Cllr Muir,

Sorry for the delay in my reply. We aim to get back to our customers within 24 hours, but have been experiencing a larger backlog than normal. However, I do thank you for getting in touch.

I'm sorry that you're unhappy with our fuel prices. I would like to thank you for giving us the opportunity to explain our policy.

Over the last couple of years oil costs have been very volatile and in general, the price moves have been upward rather than downward. We've not been immune to the rise and volatility of the cost of oil. As a result, when the cost of oil has gone up we've found it necessary to pass those costs on to our customers through increased prices at the pump. However, when the price has fallen we've quickly passed those reductions on to our customers and reduced the price at the pump.

As with the vast majority of fuel retailers in the UK, including the oil majors, e.g., BP, Shell and Esso and other supermarket groups, Tesco doesn't operate with one national price. Our clear goal for our customers is to try and be competitive on petrol and diesel in the local catchment area for each store.

With the volatile cost of oil and frequent changes to competitor prices, there could be times when Tesco may not be the cheapest in an area. However, over an extended period of time we would expect to offer great value on fuel. Overall with the benefit of Clubcard points we believe that Tesco has the best offer on fuel in the market.

Thank you for taking the time to ask us about this.

Kind Regards

Michael Whitehead
Customer Service Manager
Tesco Customer Service