 Assistant
Ticketing Systems Manager
Translink
August 2006 to present day
 Working
to the Ticketing Manager my responsibilities are;
- Manage a diverse range of major
projects whilst also delivering extensive training programmes
for all bus and rail stations across Northern Ireland.
Projects range from the roll out of new products such as
60+ SmartPass,
ROI Senior SmartPass,
16-21 Rail
Discount Card to the introduction of Business Intelligence models
and renewal of ticketing equipment.
Training programmes encompass introduction of new products and
procedures such as replacing all SmartPasses and the new 60+ SmartPass.
I also deliver training programmes covering Harassment and
Discrimination and a course entitled “Training the Trainer”.
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As part of my role as Assistant Ticketing Systems
Manager I also have responsibility for a range of Personnel,
Customer Service, Risk Management and compliance matters, further
details of which can be provided upon request.
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Please do not hesitate to contact me for a copy of
Curriculum Vitae which can be supplied in Microsoft Word and Adobe
Acrobat PDF format upon request.
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Further details on Translink including timetables and our Journey Planner available at
www.translink.co.uk
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 Services
Manager
Audiences
Northern Ireland
August 2005 to
July 2006
Working to the Chief Executive my tasks were as follows:
- Complete the roll out of computerised
ticketing systems to fifteen arts organisations across Northern
Ireland at cost of £1.5m.
- Provide IT Consultancy, advice and
training to such arts organisations.
- Establish
the Business Intelligence Service.
- Manage and develop
What's On Information Resources such as artslistings.com and the
Print Distribution Service
which
delivered what’s on leaflets and brochures to over 800 outlets across
the North of Ireland.
- Oversee
professional development programme for Box Office staff.
Further details on Audiences NI can be obtained from
www.audiencesni.com |
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Acting
Chief Executive (Project
Manager)
Audiences Northern
Ireland / Arts Council of
NI
February 2004 to August 2005 |
Working to the Chairman of the Board of Audiences NI my tasks
were as follows:
- Establish and manage an Audience Development
Agency for Northern Ireland (namely Audiences NI). This involved:
Sales: persuading arts organisations to join,
sourcing funds from a wide array of sources.
Business Management: scoping the future work of the Agency
through the development of Business Plans which enabled the
realisation of the Corporate Plan objectives, whilst also monitoring
implementation and taking any necessary remedial action to ensure
objectives were met on time and to the required standard.
Personnel: development of personnel
procedures, recruiting, managing,
motivating and appraising eleven members of staff.
Governance: obtaining Board members,
reporting to and seeking approval from the Board plus ensuring
general good corporate governance.
Financial Management: sourcing
funds, setting budgets, monitoring spend and ensuring good cash
control for organisation with £0.5m turnover.
Operational Management: obtaining premises, Records Management,
Health and Safety etc.
Advocacy: generally acting as the leading advocate in
relation to Audience Development for Northern Ireland.
- Enable most arts organisations
across Northern Ireland to acquire and install the relevant hardware, software and networks for
computerised ticket sales in compliance with procurement rules and
in line with Prince2 Project Management methodology. Total cost of
the roll out was over £1.5m.
- Manage the tender process for a
computerised Business Intelligence Service which now collates all the market
intelligence data held on the various ticketing systems installed across Northern
Ireland.
- Develop tender specification and
funding bid in compliance with government guidelines for Integration Portal
to allow Tourist Information
Centres and Libraries to sell tickets for arts events in person to
residents and tourists.
Further details on the project can be obtained from
www.audiencesni.com |
 TV
Appearance
As a result of my work with the Arts Council of Northern Ireland I
appeared on BBC Newsline Northern Ireland on Thursday 22 July 04 at
1.30pm (live) and 6.30pm (recorded).
Click here to download the video of the Newsline 6.30 article
where I appear at the end concerning the Arts Marketing
Association's Conference which was held in Belfast for the first
time in 2004.NB The video is in Windows Media format and requires
Windows Media player to view it. The latest version of Windows Media
Player can be downloaded by
clicking here. |
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Management Consultant
ACT Consultant Services
August 2003 to January 2004In conjunction
with Roger Tomlinson, Debbie Richards, Tim Baker and Anne Roberts,
under the umbrella of ACT Consultant Services, I was contracted by
the Arts Council of Northern Ireland to compile a Business Plan and
Economic Appraisal for an Northern Ireland wide Audience Development
Agency incorporating roll out of computerised ticketing systems to
most arts organisations.
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 Ulster Orchestra
Senior Box Office Assistant
November 2002 to November 2003
- Completed “Review of Box Office Operation and
Systems” for the Orchestra and, in consultation with the Board of
Management, formulated implementation timescales including the
introduction of online ticketing and improving the delivery of
loyalty schemes
- As a member of the Marketing Team, proactively
promote and sell the Orchestra’s concerts.
- Configure Ulster Orchestra events, prices and
discounts on the BOCS Computerised Ticket Sales system whilst also
extracting and disseminating various reports and sales statistics.
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 Belfast Festival at Queen's
Box Office Manager
August 2002 to November 2002
Working to the Marketing Manager my
responsibilities were to;
- Manage and train six Box Office Assistants,
ensuring good customer service, sales targets met,
staff levels managed appropriately and personnel issues addressed in
a sensitive, confidential and professional manner.
- Use imagination and creativity to drive sales,
creating e.g. eye catching emails and flyers and working together as
a team to “spread the message” to current, lapsed and non attendees.
- Set-up, configure and manage
Computerised Ticketing System
- Reconcile all transactions from counter,
telephone, postal and on-line sales.
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 Grand Opera House Belfast
IT Systems Manager
November 1999 to April 2002Reporting to the
Head of Finance and Resources and with line management responsibility
for the Theatre’s Database Administrator and Systems Engineer, my key
duty was to manage and support the following technologies;
- Hardware and Software
- BOCS Ticket Sales software and hardware. The BOCS
Ticket Sales Software is an advanced Computerised Ticket Sales
System, owned by the Grand Opera House and shared, under
my supervision, with the Lyric Theatre and the Ulster Orchestra via a
Wide Area Network.
- Microsoft Windows 95/ 98 / Me / NT 4.0
(Workstation and Server) /
2000 (Professional and Server) and XP Professional plus MS DOS 6.x
and 7.0
- Microsoft Office versions 97, 2000 and XP.
- Microsoft Small Business Server 4.0 and 2000
- All hardware components used by PCs and Servers.
- Data and voice links
- 10BaseT and 10Base2 Local Area Networks using hubs,
switches and repeaters.
- Wide Area Networks powered by Kilo and Megastream
Private Circuits, ISDN, POTS and GSM
- Nortel / BT Meridian One Option 11 PBX telephone
System plus Voice over IP and Virtual Private Networking Technologies
During my time the Grand Opera House I initiated and
completed a number of projects, for example;
- Enabled real time Internet Ticket Sales to be
conducted from www.goh.co.uk
- Enabled the Ulster Orchestra to sell tickets for
their concerts via the BOCS computerised ticketing system.
- Managed the installation of BT / Nortel Meridian
1 Option 11 PBX telephone system
- Windows 2000 Professional and Office 2000 migration
project for all PCs.
- IT Training for various members of staff
of differing ability.
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 Peace People
Secretary / Book-keeper
July 1999 to November 1999 • Financial
Accounting and Management
• Secretarial assistance to Mairead Maguire
Nobel Peace Laureate
|
 Tesco
Sales Assistant: Lisnagelvin Derry / Londonderry
April 1999 to May 1999 |
 Students Housing Association Co-op Ltd.
Duty Warden: Rockmills
November 1997 to November 1998 •
Dealing with tenants’ problems and disputes
• Maintenance of site safety and security |
 B&Q
Sales Assistant: Lisnagelvin Derry / Londonderry
August 1997 to February 1998 •
Checkouts |
 Woolworths
Sales Assistant - Entertainment: Bangor and South Shields
November 1995 to December 1996 •
Designated Person
• Sales and Stock Tracking - In Store Trainer |
 Marks
and Spencer plc
Trainee Manager: Belfast and Ballymena
August 1994 to November 1995To develop key retail management skills,
familiarising myself with and
then managing various Food and Textile areas |
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This page was last updated
Friday, 22 August 2008 16:52:12 |
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